Priority dispatch · Fox Valley & western suburbs
A dead furnace in a January cold snap or a dead AC in a July heat wave isn't a schedule-it-next-week problem — and we don't treat it like one. No-heat and no-cool calls go to the front of the line, dispatched from North Aurora.
It means the truth, moving quickly. When you call with a house that's losing temperature, we tell you a real arrival window based on the actual board — not a scripted promise — and we get a tech rolling from North Aurora, which puts most of our service area within a short drive.
On arrival, urgent calls get the same discipline as every other job: proper diagnosis with instruments, a plain-English explanation, and a price you approve before work starts. Urgency changes the queue position, never the standards — a panicked homeowner is exactly who deserves the most honest version of us.
Most no-heat and no-cool calls end the same visit: failed capacitors, igniters, flame sensors, contactors, pressure switches, and control boards are all common failures the trucks stock parts for. When a system is genuinely done, you'll get the repair-versus-replace numbers side by side — including financing through Enhancify with approvals from a 550 credit score — so a dead system in bad weather has real options.
Before you call
Fresh batteries, correct mode, setpoint a few degrees past room temperature. It solves more "dead system" calls than anyone likes to admit.
Check the breaker panel and the furnace switch — it looks like a light switch near the unit and gets bumped more than you'd think.
A completely choked filter can shut a furnace down on safety. An AC with iced refrigerant lines should be switched off to thaw before we arrive.
Smell gas? That one skips the checklist — leave the house, then call Nicor's leak line and 911 first.
Good to know
It depends on the day's board and where you are, so we won't invent a number — but no-heat and no-cool calls jump the queue, we dispatch from North Aurora, and most of our service area is a short drive. Call 630-486-0401 and you'll get an honest arrival window, not a fake one.
No heat: check the thermostat batteries and settings, confirm the furnace switch (looks like a light switch near the unit) is on, check the breaker, and make sure the filter isn't completely choked. No cool: check the breaker and the thermostat, and shut the system off if the refrigerant lines are iced so it can thaw. If anything smells like gas, leave the house and call Nicor and 911 before you call us.
Pricing is always stated before work starts — that rule doesn't bend for urgent calls. You'll know the diagnostic cost when you book and the repair cost before we touch anything.
Yes. Switch the thermostat to emergency heat to keep the house warm (expensive to run, fine as a bridge), and call us. Iced-solid units, breaker trips, and constant aux heat are all things we diagnose with priority in cold weather.
Priority dispatch from North Aurora — honest arrival windows, prices before work starts. 630-486-0401.
Or email support@apex-climate-control.com · Financing available with credit scores as low as 550